Sales Policy

Effective Date: December 19, 2024

At Nexoolcar, we are committed to providing our customers with high-quality products and exceptional customer service. Our Sales Policy outlines the terms and conditions under which we sell products, including the procedures for placing orders, payment processing, delivery, and return procedures. By purchasing from our website nexoolcar.net, you agree to the terms outlined below.

1. Product Availability and Descriptions

Product Availability:
We make every effort to ensure that the products listed on our website are available for purchase. However, there may be times when an item is out of stock or unavailable due to high demand or other factors. If this occurs, we will notify you via email or phone and offer alternatives or a full refund.

Product Descriptions:
We strive to provide accurate and detailed descriptions of each product, including images, specifications, and pricing. However, we do not guarantee that all descriptions, including pricing, are free of errors. If we discover an error after an order has been placed, we will notify you and provide options for a resolution, which may include a cancellation and refund.

2. Pricing and Payment

Pricing:
All prices listed on the website are in USD (U.S. Dollars) unless stated otherwise. Prices may change without notice. The final price for your order will be displayed at checkout before you confirm your purchase. We reserve the right to modify the prices at any time, including special promotions or discounts.

Payment Methods:
We accept a variety of payment methods to facilitate your purchase, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Bank Transfers (on request)

We process payments securely using SSL encryption to protect your financial information. All payments are processed through reputable payment gateways to ensure your transaction is secure.

Taxes and Fees:
Applicable sales tax will be added to your order based on the shipping address, in compliance with local tax laws. Shipping fees will be calculated at checkout based on the delivery method and location.

3. Order Processing

Order Confirmation:
Once you have completed your purchase, you will receive an email confirming your order. This email is an acknowledgment that we have received your order, but it does not guarantee that your order has been accepted. We reserve the right to cancel or refuse any order at our discretion, including due to product availability, pricing errors, or issues with payment.

Order Processing Time:
We process and ship orders on business days (Monday to Friday, excluding holidays). Orders placed after 3:00 PM will be processed the following business day. Please allow up to 1-3 business days for your order to be processed before shipping.

Order Cancellation:
You can cancel your order if it has not yet been processed or shipped. Please contact us immediately if you wish to cancel your order. Once an order is shipped, cancellation will not be possible, and you will need to follow the return process outlined in our Refund and Returns Policy.

4. Shipping and Delivery

Shipping Options:
We offer various shipping methods to cater to different needs. The available options will be displayed during checkout and depend on your location and the size of your order. Standard, expedited, and priority shipping options are available.

Shipping Time:
The estimated delivery time depends on your location and the shipping method chosen. For standard shipping, delivery typically takes 5-7 business days. Expedited shipping may reduce the time to 2-3 business days, and priority shipping offers the fastest delivery times.

International Shipping:
Currently, we only offer shipping within the United States. We do not offer international shipping at this time, but we are looking into expanding this option in the future.

Shipping Charges:
Shipping fees will be calculated based on the weight, size, and destination of your order. You will be notified of the exact shipping costs at checkout.

Shipping Delays:
While we make every effort to ensure timely delivery, delays may occur due to factors such as weather conditions, carrier issues, or holidays. If there is a delay in shipping, we will notify you as soon as possible.

5. Returns and Refunds

At Nexoolcar, we want you to be satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return policy for eligible products.

Return Eligibility:
To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return must be initiated within 30 days of receiving the product.
  • You must provide proof of purchase (e.g., order number, receipt).

Certain items, such as custom or personalized products, and products marked as non-returnable (e.g., car parts that have been installed) are not eligible for return.

Return Process:
To initiate a return, please contact our customer service team at info@nexoolcar.net or call us at (740) 765-4758. We will provide you with a Return Authorization (RA) number and instructions on how to send the item back. Returns are at your cost, unless the product is defective or damaged.

Refunds:
Once we receive the returned item and confirm that it meets our return criteria, we will process your refund to the original payment method. Refunds typically take 7-10 business days to be reflected on your account, depending on your payment method and financial institution.

Exchanges:
If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order. We will assist you with the return and ensure that your exchange is processed promptly.

6. Customer Support

If you have any questions or need assistance with your order, our customer support team is here to help. You can contact us via email, phone, or through our website.