Refund and Returns Policy

Effective Date: December 19, 2024

At Nexoolcar, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning items and requesting a refund. Please review this policy carefully before making a purchase.

1. Return Eligibility

We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The item must be returned with proof of purchase (order number, receipt).
  • You must contact us within 30 days of receiving your order.

Non-Returnable Items:
Certain items are non-returnable, including:

  • Custom or personalized items
  • Gift cards
  • Opened or used items for health, safety, or hygiene reasons (e.g., car seats, parts that have been installed)

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@nexoolcar.net or call us at (740) 765-4758 with your order number and details about the item you wish to return.
  2. Return Authorization: Once we review your return request, we will issue you a Return Authorization (RA) number and provide you with instructions on how to return the item.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds

Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds are typically issued to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Partial Refunds:
In certain cases, a partial refund may be issued, such as if the item is returned in used or damaged condition.

4. Exchanges

If you wish to exchange an item for a different model, size, or color, please follow the same process as for a return. Once the returned item is received and approved, we will ship the new item to you.

Price Difference:
If the item you wish to exchange is of higher value than your original purchase, we will charge the difference. If it is lower, we will issue a refund for the price difference.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@nexoolcar.net or call (740) 765-4758. We will guide you through the process of returning the damaged or defective item at no cost to you and provide a replacement or a full refund.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time, please first check with your bank or credit card provider, as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at info@nexoolcar.net for assistance.

7. Order Cancellations

Orders can only be canceled before they have been shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, you will need to follow the return process to receive a refund.

8. Contact Us

If you have any questions about our Refund and Returns Policy, or if you wish to return or exchange an item, please contact us: